FAQ

Enter your pickup and destination addresses, select the date and pickup time, choose a vehicle and complete your reservation online.

You can see the booking process step by step in our Transfer Guide .

After your reservation is completed, you will receive a booking confirmation with the details of your transfer. Please check that the pickup location, destination, date, time and passenger information are correct.

If your exact location is not available during booking, please contact us with the pickup and destination details. We can check the route and help arrange a suitable transfer.

We recommend booking as early as possible, especially during weekends, holidays and the summer season. Advance booking also gives us more time to arrange the most suitable vehicle for your journey.

Yes. You can make a reservation for another passenger. Please provide the passenger's correct contact information and any details our driver may need for the pickup.

For airport pickups, your driver will meet you at the designated meeting point after your arrival. Driver and meeting information will be provided for your transfer.

We monitor your flight status and adjust the pickup time when the arrival time changes. You do not normally need to contact us for a standard flight delay.

If your flight is cancelled or significantly rescheduled, please contact us as soon as possible.

Flight arrival information is monitored whenever possible. If your flight lands earlier than scheduled, the driver will take the updated arrival information into account.

If your flight is cancelled, contact us as soon as possible so that we can review your reservation and available options.

For cancellation conditions, please see our Terms & Conditions .

Waiting arrangements depend on the type of pickup and the circumstances of your journey. For airport arrivals, flight status is taken into account.

If you experience an unexpected problem after arrival, please contact us or your driver as soon as possible.

Check the meeting instructions provided for your booking and make sure your phone is switched on and connected. If you still cannot locate the driver, contact the driver or our support team immediately.

Choose a vehicle according to the number of passengers, the amount of luggage and the level of comfort you prefer.

You can compare the available categories on our Fleet page .

Each vehicle category has a limited luggage capacity. Please choose a vehicle that can accommodate both your passengers and all suitcases comfortably.

If you are travelling with oversized or unusual luggage, please tell us before the transfer.

Oversized items such as large sports equipment, bicycles or other bulky luggage must be communicated in advance so that we can confirm a suitable vehicle.

Yes. Child seats can be requested when available. Please provide the child's age or the required seat type during booking so that the correct option can be arranged.

Yes. Unless clearly stated otherwise, your private transfer is reserved for you and the passengers included in your booking. You will not be combined with unrelated travellers.

Vehicle images represent the category of service. The exact make, model or colour may vary depending on availability, while maintaining the required passenger and luggage capacity.

If you need to change the date, pickup time, address, flight details or another part of your reservation, contact us as early as possible.

Changes are subject to availability and may affect the transfer price.

Yes, subject to the capacity of the booked vehicle. If the new passenger count requires a different vehicle, we will let you know the available options.

Contact us before your transfer if the pickup or destination changes. A different route may require a new price or a different vehicle arrangement.

Yes. Cancellation conditions depend on when the cancellation is made and the conditions applicable to your reservation.

Please review our Terms & Conditions for the current cancellation policy.

The booking price is shown for the selected journey and vehicle according to the details entered during reservation.

Additional services or changes requested after booking may result in an additional charge.

Available payment options are shown during the booking process. Depending on the reservation, payment may be completed online or according to the payment option confirmed for your journey.

If payment to the driver is available for your booking, the option will be indicated during the reservation process or in your booking information.

Yes. If you require a receipt or invoice, please provide the necessary billing information when requested or contact us with your booking details.

No. Tipping is optional and entirely at your discretion.