Refund Terms
1.1. A full refund (100% minus payment processing fees) will be issued for non-MINIBUS services canceled at least 24 hours prior to the scheduled departure time.
1.2. A 50% refund will be issued for non-MINIBUS services canceled between 12 and 24 hours prior to the scheduled departure time, except where otherwise stated.
1.3. The Company will provide the User with a full refund if the transfer is canceled by the Company, the Carrier, or due to circumstances preventing the confirmed service from being provided.
1.4. All cancellation and refund requests must be submitted in writing to moc.42emrefsnart@ofni. Requests submitted by telephone or through messaging applications will not be accepted.
1.5. Refunds will be processed by bank transfer or, where available, through the original payment method. Processing may take approximately 5 to 10 working days.
1.6. MINIBUS cancellation policy:
A full refund (100% minus payment processing fees) will be issued for MINIBUS services canceled at least 48 hours prior to the scheduled departure time.
A 50% refund will be issued for MINIBUS services canceled between 24 and 48 hours prior to the scheduled departure time.
No refund will be issued for MINIBUS services canceled less than 24 hours prior to the scheduled departure time.
Waiting Time
2.1. For airport pickups, the first hour of waiting following the actual flight arrival time is free of charge. We will make every reasonable effort to ensure that the driver continues to wait for the passenger in the event of a longer flight delay.
2.2. For pickups from hotels, private addresses, railway stations, or other non-airport locations, the first 15 minutes of waiting are free of charge.
2.3. Once the applicable free waiting period has expired, an additional hourly waiting fee may be charged as follows:
• ECONOMY and ECONOMY PLUS: 20 EUR per hour
• MINIVAN: 25 EUR per hour
• BUSINESS: 25 EUR per hour
• PREMIUM: 30 EUR per hour
Cash Payments & Advance Payment
3.1. Where the User selects cash payment, the Company reserves the right to request an advance payment or partial prepayment as a condition of confirming the booking.
3.2. The amount, deadline, and available method of advance payment will be communicated to the User before the booking is finally confirmed.
3.3. Failure to complete the requested advance payment within the specified period may result in the booking being canceled or remaining unconfirmed.
3.4. Any advance payment is subject to the applicable Refund Terms set out in this Agreement.
Additional Charges
4.1. Unless otherwise stated in the booking confirmation, the quoted transfer price includes the vehicle, professional driver, fuel, standard road tolls, meet-and-greet service, and door-to-door transportation.
4.2. Fees for paid tunnels between Italy and Switzerland or between Italy and France are not included in the quoted price.
4.3. Where the selected route requires the use of a paid tunnel, the User agrees to pay the applicable additional fee. This fee may be charged separately or requested before or during the service.
4.4. The Company will make reasonable efforts to inform the User in advance whenever a paid tunnel is expected to be required for the selected route.
Vehicle Allocation and Substitution
5.1. Vehicle photographs, makes, and models displayed on the website are provided for illustrative purposes and indicate the general category, capacity, and level of comfort offered.
5.2. The Company reserves the right to provide a different vehicle of the same or a higher category when the originally assigned vehicle is unavailable due to operational requirements, vehicle availability, maintenance, traffic conditions, or other unforeseen circumstances.
5.3. For a booking made in the BUSINESS category, the Company may provide a PREMIUM MINIVAN, including a Mercedes-Benz V-Class or a comparable model, instead of a business-class sedan.
5.4. Any vehicle provided as a substitute for the BUSINESS category will offer a comparable business-level standard of comfort and presentation, including a high-quality interior, leather or equivalent premium seating, climate control, sufficient passenger space, and professional chauffeur service.
5.5. The provision of a Mercedes-Benz V-Class or a comparable premium minivan for a BUSINESS booking will not be considered a downgrade, provided that the vehicle meets or exceeds the required passenger and luggage capacity and offers a comparable standard of comfort.
5.6. Where possible, the Company may provide a vehicle from a higher category at no additional charge to the User.
Pricing Notice
6.1. The final price may vary depending on the date and time of travel, route requirements, seasonal demand, and vehicle availability.
6.2. The price stated in the final booking confirmation will be the applicable price for the confirmed service, except where additional charges expressly described in this Agreement become applicable.
