Refund Terms
1.1. A full refund (100% minus payment processing fees) will be issued for services canceled at least 24 hours prior to departure, except for *MINIBUS services.
1.2. A 50% refund will be issued for non-MINIBUS services canceled at least 12 hours prior to departure, except where otherwise stated.
1.3. The Company commits to refunding the User in full if the transfer is canceled by the Carrier or due to service issues.
1.4. Cancellation or refund requests must be submitted in writing to Contact us. Requests made via messenger or phone will not be accepted.
1.5. All refunds will be processed via bank transfer and may take 5 to 10 working days to complete.
1.6. *MINIBUS cancellation policy:
A full refund (100% minus payment processing fees) will be issued for MINIBUS services canceled at least 48 hours prior to departure.
A 50% refund will be issued for MINIBUS services canceled between 24 and 48 hours prior to departure.
No refund will be issued for MINIBUS services canceled less than 24 hours prior to departure.
Waiting Time
2.1. The first hour of waiting is free of charge. We will do our best to ensure that even in the event of a long delay, our driver will wait for your arrival.
2.2. After the first hour, an hourly rental fee will be applied for additional waiting time as follows:
• ECONOMY and ECONOMY PLUS: 20 EUR
• MINIVAN: 25 EUR
• BUSINESS: 25 EUR
• PREMIUM: 30 EUR